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Frequently Asked Questions

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General FAQ

  • How do I place an order?
    Browse our online catalog and submit a quote request or contact your personal Account Executive. They’ll respond within 24 hours with additional information. Or call 1-888-710-2525 to speak to a service representative.
  • How do I know who my Account Executive is?
    Visit our Contact Us Page. Under Find Your Account Executive, search for the state you live in, not where your event is.
  • Does CORT deliver in my area?
    CORT Tradeshow and Events has 16 event facilities that deliver anywhere in the continental United States.
  • I have an event outside of the US. Can CORT help?
    CORT Event Furnishings only provides service to the continental United States. For needs around the world, please visit our Partner Page.
  • Is CORT's website secure?
    Yes. CORT promises to protect your personal information and will not share your information with third parties. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. No personal credit card information is ever stored on CORT's servers.
  • What is CORT's Privacy Policy?
    You can view CORT's Privacy Policy here.

Product FAQ

  • Does CORT only rent brand new furniture?
    Most of CORT's rental inventory has been rented by other customers. CORT's quality control process ensures that every piece of furniture we deliver to you is in good condition, or we won't rent it!
  • What are your safety and sanitation procedures?
    CORT Events care about your health and safety. We have enhanced the process and frequency used to clean and disinfect our products before and after each rental. For more information on our protocols for battling COVID-19, click here
  • If I like the furniture, can I buy it?
    We do not sell our current inventory, but when furniture has reached the end of its life cycle, we sell it at a CORT retail center. Visit one of our local clearance centers to see what’s available in your area. Use the store locator on our Clearance Center Page to find one near you.
  • Do you provide CAD models for your furniture?
    Yes, we provide 2D, 3D High Poly, 3D Low Poly and Sketchup files for all of our products. You can download these from the individual product pages or on our Model Library Page.
  • Does CORT provide space planning assistance?
    Yes. One of our professional account executives is your personal consultant and can collaborate and help you design your event using the CORT Social Tables 3D Space Planning tool, available for free here. Design in 2D and instantly see your vision come to life in accurate 3D space plans.

    CORT is proud to partner with both Social Tables and All Seated space planning tools. All CORT products are available to users of both platforms.
  • What type of power do I need for your powered products?
    The client is responsible for providing labor and an electrical power source to our powered furniture. Please visit the product’s detail page for more information.

Order and Payment FAQ

  • What are CORT's minimum requirements for renting?
    Order minimums vary based on location. Please contact your local Account Executive for further assistance.
  • How much is delivery?
    It varies. Your delivery charge will be calculated based on a combination of your delivery location and desired delivery date and time. In rare cases, issues such as limited building access may affect the delivery charge.
  • How soon before my event should I confirm my order?
    CORT suggests confirming your order with payment at least 2 weeks in advance, but can accept orders without additional fees up until 3 business days before delivery. Orders confirmed at least 30 days prior to delivery are not subject to transfer fees and save you money.
  • How do I pay for my order?
    Payment may be made through our online secure payment system. You will receive a link and individual pin with your Order Confirmation.
  • What forms of payment does CORT accept?
    CORT accepts all major US Credit Cards (MC, Visa, Discover, AMEX, JCB and Diner's Club). We also accept bank Debit Cards and internationally-issued Credit Cards.
  • I have questions about my bill. Who do I contact?
    Please contact your CORT Account Executive.

Trade Shows FAQ

  • I'm an exhibitor at a trade show; can I order furniture direct from CORT?
    All exhibitor furniture orders should go through the general contractor.
  • I don't see the items I need for my trade show booth in the show kit. Can I order these items direct from CORT?
    Please contact your trade show general contractor to inquire about additional CORT furniture that may not be offered in the show kit.
  • If CORT is not the official supplier on my trade show, can I order direct from CORT?
    Please call 1.888.CORT.YES (267.8937) or send an online request here and the appropriate CORT coordinator will contact you within 24 hours.
  • How do I order CORT furniture through my trade show general contractor?
    Most trade show contractors offer online ordering through their exhibitor show kits. Please contact your general contractor’s website or customer service department to get access.
  • I'm a trade show general contractor that does not currently have a relationship with CORT. How do I get more information about offering CORT furniture on my next show?
    Please call 1.888.CORT.YES (267.8937) or send an online request here and the appropriate CORT professional will contact you within 24 hours.
  • I'm an account manager at a general contractor for an upcoming show, but I don’t know my assigned CORT trade show coordinator?
    Please call 1.888.CORT.YES (267.8937) or send an online request here and the appropriate CORT coordinator will contact you within 24 hours.
  • Does CORT provide on-site assistance to general contractors?
    Yes, CORT provides an experienced team of professionals on-site at all major trade shows to assure exceptional customer service.

Exhibit Houses FAQ

  • I'm an exhibit designer or producer at an upcoming trade show; can I order furniture direct from CORT?
    Yes, CORT's Exhibit House program allows you access to the entire exhibit house furnishings collection on any trade show. Please complete the online request here and you will be contacted within 24 hours.
  • How do I sign up for the CORT Exhibit House program?
    Contact a CORT representative at 1.855.ONE.CORT (663.2678) to inquire about the Exhibit House program, or complete the online request here and someone will contact you within 24 hours.
  • Does CORT have a dedicated website for Exhibit Houses?
    Yes, CORT offers an exhibit house website that will answer the unique needs of exhibit house clients and introduce new benefits including pricing, quoting and online order placement.
  • How do I get access to the CORT Exhibit House website?
    To receive access, please complete the form here and a professional CORT representative will contact you within 24 hours.

Other CORT Services

  • I am relocating within the United States. How can CORT help me?
    We've built our business on finding solutions for customers who are relocating. CORT's Destination Services and Apartment Search services can help with anything from simply finding an apartment to obtaining government-issued documentation (such as a driver's license or Social Security card).
  • I am leaving the US and relocating in another country. Can CORT assist me?
    We sure can! Roomservice by CORT is our full-service company in the UK for assistance with anything ranging from simple furniture rental to relocation services and home staging. CORT also has exclusive partnerships with the leading furniture rental companies in over 75 countries across the Americas, Europe, the Middle East, Africa, and Asia. Please visit CORT Global for more information.
  • Does CORT provide Home Staging services?
    Yes! CORT Home Staging works with both professional stagers and individuals wanting to stage their own homes.
  • What other services does CORT offer?
    From disaster relief to partnerships with government and national accounts, CORT offers Solutions for almost any furniture rental need.
  • How can I contact CORT Customer Service?
    Customer Service Phone Hours:
    Monday-Friday (8am-8pm CT) and Saturday (9am-5:30pm CT) Call CORT toll free on 888-710-2525.

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